Scores
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, Email ID
- Benefits:
- Effective communication
- Speedy redressal of the grievances
Rakesh Nahar is a Chartered Accountant with over 25 years of experience in the financial industry. His extensive expertise spans across various domains, including auditing, taxation, financial planning, and corporate finance.
Throughout his career, he has demonstrated exceptional leadership and strategic vision, driving the growth and success of numerous organizations. His deep understanding of the financial landscape and commitment to excellence have earned him a reputation as a trusted advisor and industry leader.
As a Director at Gainn Fintech, Rakesh brings invaluable insights and a wealth of knowledge to our team. His dedication to innovation and continuous improvement ensures that we remain at the forefront of the financial services industry, delivering exceptional value to our clients.
Known for his mentorship and commitment to fostering the next generation of financial professionals. His passion for education and professional development is reflected in his active involvement in various industry forums and his contributions to the broader financial community.
Under his guidance, Gainn Fintech continues to achieve new milestones, setting benchmarks for excellence and integrity in the financial services sector.
Mr. J.P. Agarwal is an eminent industrialist, avid investor and a philanthropist. He is the
founder of Geetanjali University & Hospital and the founder, chairman and managing director
of Pacific Industries.
Without any doubt, the marvelous entrepreneurial skills of Mr. J. P.
Agarwal and his rich experience in building and nurturing new businesses will serve in the
growth of GAINN Fintech.
His vast experience and entrepreneurial insights have and will continue to guide the company
in the years to come. The ocean of knowledge, experience and wisdom that he brings to the
table through his years in the industry will serve as pillars of support for the company.
The broking industry is filled with endless compliances and inefficient backend software
which often leads to trade lags and failures. At GAINN, we invest only in the best. With
world class software and people, we take care of all your compliance needs and ensure no
system failures arise. – J.P. Agarwal
Mr. Anil Maliwal has been in the broking industry since 1999 and comes with over 20+ years of
market experience. He is the Director and co-founder of Shilpa stock broker. Not only is he
a seasoned trader and Investor but is also a Serial Entrepreneur and loves building and
growing small companies into large corporations.
He has a vast range of experience in diverse fields which include but not limited to
Accounting, Auditing, Financial Planning and various Corporate matters. Piggybacking on this
powerhouse of information has enables us to build strategies and plan and effectively
implement sustainable business model. His experience has given the company a strong platform
to rise upon. He plays a huge role in the strategic decision-makings, overall growth and
development of the organization
At GAINN, our sole motive is to gain and maintain investor’s trust and ensure that they have
every resource at their disposal to grow their wealth. We aim to fill the gap of trust which
most brokerage firms as a result of system failures and scams seem to lack today. – Anil
Maliwal
Online Dispute Resolution Portal (“ODR Portal”) which harnesses online conciliation and online arbitration for resolution of disputes
Sr.No. | Activity | Expected Timelines |
---|---|---|
1 | KYC entered into KRA System and CKYCR | 10 days of account opening |
2 | Client Onboarding | Immediate, but not later than one week |
3 | Order execution | Immediate on receipt of order, but not later than the same day |
4 | Allocation of Unique Client Code | Before trading |
5 | Copy of duly completed Client Registration Documents to clients | 7 days from the date of upload of Unique Client Code to the Exchange by the trading member |
6 | Issuance of contract notes | 24 hours of execution of trades |
7 | Collection of upfront margins from client | Before initiation of trade |
8 | Issuance of intimations regarding other margin due payments | At the end of the T day |
9 | Settlement of client funds | 30 days / 90 days for running account settlement (RAS) as per the preference of client. If consent not given for RAS – within 24 hours of pay-out |
10 | ‘Statement of Accounts’ for Funds, Securities and Commodities | Weekly basis (Within four trading days of following week) |
11 | Issuance of retention statement of funds/commodities | 5 days from the date of settlement |
12 | Issuance of Annual Global Statement | 30 days from the end of the financial year |
13 | Investor grievances redressal | 30 days from the receipt of the complaint |
Sr.No. | Type of Activity | Timelines for Activity |
---|---|---|
1 | Receipt of Complaint | Day of complaint (C Day). |
2 | Additional information sought from the investor, if any, and provisionally forwarded to stock broker. | C + 7 Working days. |
3 | Registration of the complaint and forwarding to the stock broker. | C+8 Working Days i.e. T day. |
4 | Amicable Resolution. | T+15 Working Days. |
5 | Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution. | T+16 Working Days. |
6 | Complete resolution process post GRC. | T + 30 Working Days. |
7 | In case where the GRC Member requires additional information, GRC order shall be completed within. | T + 45 Working Days. |
8 | Implementation of GRC Order. | On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order. |
9 | In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration | Within 7 days from receipt of order. |
10 | If intention from stock broker is received and the GRC order amount is upto Rs.20 lakhs | Investor is eligible for interim relief from Investor Protection Fund (IPF). The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the investor. |
11 | Stock Broker shall file for arbitration | Within 6 months from the date of GRC recommendation |
12 | In case the stock broker does not file for arbitration within 6 months | The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any. |
Sr.No. | DOs | DON’Ts |
---|---|---|
1 | Read all documents and conditions being agreed before signing the account opening form. | Do not deal with unregistered stock broker. |
2 | Receive a copy of KYC, copy of account opening documents and Unique Client Code. | Do not forget to strike off blanks in your account opening and KYC. |
3 | Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes. | Do not submit an incomplete account opening and KYC form. |
4 | Receive all information about brokerage, fees and other charges levied. | Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system. |
5 | Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions. | Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker. |
6 | If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted. | Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed. |
7 | Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades. | Do not opt for digital contracts, if not familiar with computers. |
8 | Receive funds and securities / commodities on time within 24 hours from pay-out. | Do not share trading password. |
9 | Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges. | Do not fall prey to fixed / guaranteed returns schemes. |
10 | Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90 days). | Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits. |
11 | In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines. | Do not follow herd mentality for investments. Seek expert and professional advice for your investments. |
Sr.No. | Guidance |
---|---|
1 | Always deal with a SEBI registered Depository Participant for opening a demat account. |
2 | Read all the documents carefully before signing them. |
3 | Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted. |
4 | Always make payments to registered intermediary using banking channels. No payment should be made in name of employee of intermediary. |
5 | Accept the Delivery Instruction Slip (DIS) book from your DP only (pre- printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips. Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders. Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s). Do not leave your instruction slip book with anyone else. Do not sign blank DIS as it is equivalent to a bearer cheque. |
6 | Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system |
7 | Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository. |
8 | Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation. |
9 | Do not share password of your online trading and demat account with anyone. |
10 | Do not share One Time Password (OTP) received from banks, brokers, etc. These are meant to be used by you only. |
11 | Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else. |
12 | Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions. |
13 | If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.html |
14 | Keep a record of documents signed, DIS issued and account statements received. |
15 | As Investors you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository. |
16 | Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures. |
17 | Register for Depository’s internet based facility or download mobile app of the depository to monitor your holdings. |
18 | Ensure that, both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions. |
19 | Do not follow herd mentality for investments. Seek expert and professional advice for your investments |
20 | Beware of assured/fixed returns. |
Transaction alerts through SMS, e-locker facilities, chatbots for instantaneously responding to investor queries etc. have also been developed.
Consolidated Account Statements are available online and could also be accessed through mobile app to facilitate the investors to view their holdings in demat form.
Investors can give instructions for transfer of securities through e-DIS apart from physical DIS. Here, for on-market transfer of securities, investors need to provide settlement number along with the ISIN and quantity of securities being authorized for transfer. Client shall be required to authorize each e-DIS valid for a single settlement number / settlement date, by way of OTP and PIN/password, both generated at Depositories end. Necessary risk containment measures are being adopted by Depositories in this regard.
Internet-enabled services like Speed-e (NSDL) & Easiest (CDSL) empower a demat account holder in managing his/her securities ‘anytime-anywhere’ in an efficient and convenient manner and submit instructions online without the need to use paper. These facilities allows Beneficial Owner (BO) to submit transfer instructions and pledge instructions including margin pledge from their demat account. The instruction facilities are also available on mobile applications through android, windows and IOS platforms.
Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending to open the demat account can visit DP website, fill in the required information, submit the required documents, conduct video IPV and demat account gets opened without visiting DPs office.
In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.
For actual delivery of securities to the clearing system from the selling brokers and delivery of securities from the clearing system to the buying broker.
The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto Rs. 50,000. For value of holdings between Rs 50,001- 2,00,000, AMC not exceeding Rs 100 is chargeable. In case of debt securities, there are no AMC charges for holding value upto Rs 1,00,000 and a maximum of Rs 100 as AMC is chargeable for value of holdings between Rs 1,00,001 and Rs 2,00,000.